top of page
AdobeStock_94722274.jpeg

Boutique leasehold property management

Leasehold property management tailored to you
Luciana.png

Managing Director, Charlecote Residential Management

Luciana Teshima MA MTPI AssocRICS

Luciana Teshima is the Managing Director and a shareholder of Charlecote Residential Management Limited.

 

She has been a Member of The Property Institute since 2007 and an Associate of the RICS since 2011. 

 

She has worked in residential property management for 21 years. Over her career, she has managed portfolios of boutique, luxury leasehold blocks in prime locations such as South Kensington, Chelsea, Victoria. Her experience extends to managing large scale, mixed use new build schemes with complex budgeting and cladding remediation issues in higher-risk blocks. The biggest single scheme under her management was an Estate with 1,200 residential homes and multiple commercial units in Hampshire. 

 

Luciana’s business now offers a highly personal, professional property management service across central London and the South coast.

Tenant Portal

AdobeStock_244367517.jpeg
ABOUT US

A refined approach to property management

Charlecote Residential Management exists to offer a more refined, people-focused approach to leasehold and estate management, blending boutique service with the professional heritage of the Charlecote Estates group.

SPECIALISTS IN BOUTIQUE LEASEHOLD MANAGEMENT

Commitment to quality

As a regulated and professionally accredited practice, our standards are measured against the highest benchmarks in the industry.

 

We hold registrations with RICS, The Property Institute, The Property Ombudsman and the ICO, and maintain Appointed Representative status for FCA compliance.

 

Client money is fully protected through a RICS-bonded statutory trust bank account in accordance with Section 42.

 

We use MRI Qube for robust accounting and property management, and Riskbase to ensure complete compliance with the Building Safety Act.

 

Every element of our work is underpinned by transparency, accountability and a commitment to delivering service you can rely on.

AdobeStock_341048690.jpeg

FOS Disclosure

We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain.  In the unlikely event that you are not satisfied about something we have or haven't done, we have a set procedure to follow.  Please contact our office for details.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).

You can contact FOS using the various methods below and we have provided a brief guide to their service and a link to their website here.

By phone
Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500

By post
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

bottom of page